{"xsrfToken":"f91eb2e3f690717f35348f24416c94350b46fe7f_lout","branding":{"id":"2","key":"sup","name":"AAT3D Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c21515","headerLinkHoverBGColor":"#c21515","headerBadgeColor":"#c21515"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to AAT3D Support","sharedPortalName":"AAT3D Support","translations":{"en-US":{"helpCenterTitle":"Welcome to AAT3D Support","sharedPortalName":"AAT3D Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4d4d4d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGJjY2E2OS03M2U1LTQ2NGUtYTlkMC1hNmE4MjcwZjkwZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDY4NDg2NDUsIm5iZiI6MTc0Njg0ODA0NX0.vBCjsIYaK4cygDwPqQV4Qwd1LTUGO8xZeV5T13WUR5E&client=4dbcca69-73e5-464e-a9d0-a6a8270f90e6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10009,"serviceDeskId":2,"name":"AAT3D Support","description":"<p>For Product assistance, Product Documentation, Upgrades/Updates, Bugs and enhancement requests</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"17","name":"Documentation Request","descriptionHtml":"","callToAction":"Documentation Request","introHtml":"<p>Couldn't find the document you needed in the knowledgebase? Request additional information here</p>","icon":10549,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[10],"key":""},{"id":"15","name":"Enhancement Requests","descriptionHtml":"","callToAction":"Enhancement Requests","introHtml":"<p>Let us know how you think the software could be better</p>","icon":10535,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"10","name":"Licensing Inquiry","descriptionHtml":"","callToAction":"Licensing Inquiry","introHtml":"<p>Licensing Questions</p>","icon":10536,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[9],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing within the software</p>","icon":10545,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>How can we help you achieve your goal?</p>","icon":10520,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[10],"key":""},{"id":"18","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"<p>Do you or your team need supplemental training on AAT3D products?</p>","icon":10499,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"12","name":"Version Update/Upgrade Request","descriptionHtml":"","callToAction":"Version Update/Upgrade Request","introHtml":"<p>Version Update/Upgrade Request</p>","icon":10549,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[9],"key":""},{"id":"109","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"<p>Please provide us with any feedback on how we can better support you.</p>","icon":10518,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"19","name":"Turnkey Request","descriptionHtml":"","callToAction":"Turnkey Request","introHtml":"<p>Do you have a project you would like AAT3D to work on and potentially solve for you?</p>","icon":10469,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"User Help Request"},{"id":9,"name":"Licensing and Versioning Requests"},{"id":8,"name":"Bugs & Enhancements"}],"orderMapping":{"10":[17,9,18],"11":[18,19],"9":[12,10],"8":[15,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ffe7110f-b0f1-3449-9b54-450b7efff45f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.wiki.aat3d.com","https://aat3d.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Link to our AAT3D Help Documents Repository","userLanguageMessageWiki":"<p><a href=\"https://aat3d.atlassian.net/wiki/spaces/AHD/overview?homepageId=2982141\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Help</a></p>","defaultLanguageHeader":"Link to our AAT3D Help Documents Repository","defaultLanguageMessage":"[Help|https://aat3d.atlassian.net/wiki/spaces/AHD/overview?homepageId=2982141]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGJjY2E2OS03M2U1LTQ2NGUtYTlkMC1hNmE4MjcwZjkwZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4NDkyNDUsIm5iZiI6MTc0Njg0ODA0NX0._kZyignSi7ukhPSKiR2XBBDoK66fqBtKI8yWIBPnpAw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"4dbcca69-73e5-464e-a9d0-a6a8270f90e6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":9,"projectId":10009,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>How can we help you achieve your goal?</p>","instructions":"","icon":10520,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Problem Summary","description":"What is the summary of your problem?","descriptionHtml":"<p>What is the summary of your problem?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10359","fieldConfigId":"10713","label":"Company Name","description":"Company or Parent Company you work for","descriptionHtml":"<p>Company or Parent Company you work for</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-05-09T20:34:05-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ffe7110f-b0f1-3449-9b54-450b7efff45f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.wiki.aat3d.com","https://aat3d.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGJjY2E2OS03M2U1LTQ2NGUtYTlkMC1hNmE4MjcwZjkwZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4NDkyNDUsIm5iZiI6MTc0Njg0ODA0NX0._kZyignSi7ukhPSKiR2XBBDoK66fqBtKI8yWIBPnpAw","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"4dbcca69-73e5-464e-a9d0-a6a8270f90e6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2025-02-24T13:49:39.924667458Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Technical Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"34965974-26a0-4e51-b483-47c0d2c9da52"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"3efb799d-3362-40a9-82dd-54b77696b8a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"6fe5859e-e6cf-4a6e-9c56-8bc8cb3e700a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2152ee12-7a74-48cf-ad9f-08bbc2d09364"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"e74aba35-599c-431b-97bb-8a036274dc44"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"4e16a200-272e-42d7-b719-a456abd62fd1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"50864656-6eb6-4888-9122-4f7e7fb5fae4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"8d205376-3d85-42e2-8138-515c1309f16f"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"Point of Contact for Support if not Requestor","description":"Email address of Point of Contact if different that requestor","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"at","label":"Attachments","description":"Please attach any .DMI, BDM, AATPROJ, etc etc files needed to help troubleshoot the issue","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"cd","label":"AAT3D Product","description":"Which AAT3D product?","validation":{"rq":true},"choices":[{"id":"1","label":"CAPPS-NC","other":false},{"id":"2","label":"CAPPS-DMIS","other":false},{"id":"3","label":"Dataview","other":false},{"id":"4","label":"Project Manger","other":false}],"questionKey":""},"5":{"type":"ts","label":"CAPPS Version Build","description":"Build Number located under Help--> About EX: 8.1.48.344","validation":{"rq":true,"mnc":10},"choices":[],"questionKey":""},"10":{"type":"cd","label":"How impactful?","description":"How impactful is this to complete your work?","validation":{"rq":true},"choices":[{"id":"1","label":"1 - Minor Inconvience","other":false},{"id":"2","label":"2 - Not critical","other":false},{"id":"3","label":"3 - Able to find possible work around, but would like clarification","other":false},{"id":"4","label":"4 - I don't know that I can achieve this","other":false},{"id":"5","label":"5 - Machine is down and I need help","other":false}],"questionKey":""},"7":{"type":"rt","label":"Goal","description":"What are you trying to achieve?","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Regarding which Machine","description":"Please provide name of machine/equipment pertinent to request","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"34965974-26a0-4e51-b483-47c0d2c9da52"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2025-02-24T13:49:39.924667458Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[9],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Technical Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"34965974-26a0-4e51-b483-47c0d2c9da52"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"3efb799d-3362-40a9-82dd-54b77696b8a2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"6fe5859e-e6cf-4a6e-9c56-8bc8cb3e700a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2152ee12-7a74-48cf-ad9f-08bbc2d09364"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"e74aba35-599c-431b-97bb-8a036274dc44"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"4e16a200-272e-42d7-b719-a456abd62fd1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"50864656-6eb6-4888-9122-4f7e7fb5fae4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"8d205376-3d85-42e2-8138-515c1309f16f"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"Point of Contact for Support if not Requestor","description":"Email address of Point of Contact if different that requestor","validation":{"rq":false},"choices":[],"questionKey":""},"8":{"type":"at","label":"Attachments","description":"Please attach any .DMI, BDM, AATPROJ, etc etc files needed to help troubleshoot the issue","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"cd","label":"AAT3D Product","description":"Which AAT3D product?","validation":{"rq":true},"choices":[{"id":"1","label":"CAPPS-NC","other":false},{"id":"2","label":"CAPPS-DMIS","other":false},{"id":"3","label":"Dataview","other":false},{"id":"4","label":"Project Manger","other":false}],"questionKey":""},"5":{"type":"ts","label":"CAPPS Version Build","description":"Build Number located under Help--> About EX: 8.1.48.344","validation":{"rq":true,"mnc":10},"choices":[],"questionKey":""},"10":{"type":"cd","label":"How impactful?","description":"How impactful is this to complete your work?","validation":{"rq":true},"choices":[{"id":"1","label":"1 - Minor Inconvience","other":false},{"id":"2","label":"2 - Not critical","other":false},{"id":"3","label":"3 - Able to find possible work around, but would like clarification","other":false},{"id":"4","label":"4 - I don't know that I can achieve this","other":false},{"id":"5","label":"5 - Machine is down and I need help","other":false}],"questionKey":""},"7":{"type":"rt","label":"Goal","description":"What are you trying to achieve?","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Regarding which Machine","description":"Please provide name of machine/equipment pertinent to request","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"34965974-26a0-4e51-b483-47c0d2c9da52"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}