Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"08f306b34f6623e096d644ad50a5c0d61c0441f8_lout","branding":{"id":"2","key":"sup","name":"AAT3D Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c21515","headerLinkHoverBGColor":"#c21515","headerBadgeColor":"#c21515"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to AAT3D Support","sharedPortalName":"AAT3D Support","translations":{"en-US":{"helpCenterTitle":"Welcome to AAT3D Support","sharedPortalName":"AAT3D Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4d4d4d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGJjY2E2OS03M2U1LTQ2NGUtYTlkMC1hNmE4MjcwZjkwZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODE3ODMwMjMsIm5iZiI6MTc4MTc4MjQyM30.sQdUGyE8M5p6AyOVRkh3LcqPLMiZWlm9s2EgkDlUu00&client=4dbcca69-73e5-464e-a9d0-a6a8270f90e6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10009,"serviceDeskId":2,"name":"AAT3D Support","description":"<p>For Product assistance, Product Documentation, Upgrades/Updates, Bugs and enhancement requests</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"17","name":"Documentation Request","descriptionHtml":"","callToAction":"Documentation Request","introHtml":"<p>Couldn't find the document you needed in the knowledgebase? Request additional information here</p>","icon":10549,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[10],"key":""},{"id":"15","name":"Enhancement Requests","descriptionHtml":"","callToAction":"Enhancement Requests","introHtml":"<p>Let us know how you think the software could be better</p>","icon":10535,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"10","name":"Licensing Inquiry","descriptionHtml":"","callToAction":"Licensing Inquiry","introHtml":"<p>Licensing Questions</p>","icon":10536,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[9],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing within the software</p>","icon":10545,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>How can we help you achieve your goal?</p>","icon":10520,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[10],"key":""},{"id":"18","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"<p>Do you or your team need supplemental training on AAT3D products?</p>","icon":10499,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"12","name":"Version Update/Upgrade Request","descriptionHtml":"","callToAction":"Version Update/Upgrade Request","introHtml":"<p>Version Update/Upgrade Request</p>","icon":10549,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[9],"key":""},{"id":"109","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"<p>Please provide us with any feedback on how we can better support you.</p>","icon":10518,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"19","name":"Turnkey Request","descriptionHtml":"","callToAction":"Turnkey Request","introHtml":"<p>Do you have a project you would like AAT3D to work on and potentially solve for you?</p>","icon":10469,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"User Help Request"},{"id":9,"name":"Licensing and Versioning Requests"},{"id":8,"name":"Bugs & Enhancements"}],"orderMapping":{"10":[17,9,18],"11":[18,19],"9":[12,10],"8":[15,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ffe7110f-b0f1-3449-9b54-450b7efff45f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.wiki.aat3d.com","https://aat3d.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Link to our AAT3D Help Documents Repository","userLanguageMessageWiki":"<p><a href=\"https://aat3d.atlassian.net/wiki/spaces/AHD/overview?homepageId=2982141\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Help</a></p>","defaultLanguageHeader":"Link to our AAT3D Help Documents Repository","defaultLanguageMessage":"[Help|https://aat3d.atlassian.net/wiki/spaces/AHD/overview?homepageId=2982141]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGJjY2E2OS03M2U1LTQ2NGUtYTlkMC1hNmE4MjcwZjkwZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMDYyMjQ0MDc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTc4MzYyMywibmJmIjoxNzgxNzgyNDIzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.WzusGUGJeuWuJAKyxwBUJdAhMjh5fRUvYwaX0rEdZZU","targetCollection":"upload-user-collection--2062244078","endpointUrl":"https://api.media.atlassian.com","clientId":"4dbcca69-73e5-464e-a9d0-a6a8270f90e6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10009,"issueType":{"id":"10025","name":"Support"},"form":{"name":"Training Request","descriptionHtml":"","callToAction":"Training Request","intro":"<p>Do you or your team need supplemental training on AAT3D products?</p>","instructions":"","icon":10499,"iconUrl":"https://aat3d.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Training desired","description":"Summarize training desired.","descriptionHtml":"<p>Summarize training desired.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10359","fieldConfigId":"10713","label":"Company Name","description":"Company or Parent Company you work for.","descriptionHtml":"<p>Company or Parent Company you work for.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Comments about training to receive?","description":"Please express any additional pertinent information regarding your request","descriptionHtml":"<p>Please express any additional pertinent information regarding your request</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/18","calendarParams":{"firstDay":0,"date":"2026-06-18T04:33:44-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ffe7110f-b0f1-3449-9b54-450b7efff45f","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://portal.wiki.aat3d.com","https://aat3d.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZGJjY2E2OS03M2U1LTQ2NGUtYTlkMC1hNmE4MjcwZjkwZTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMDYyMjQ0MDc4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTc4MzYyNCwibmJmIjoxNzgxNzgyNDI0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.JerRFAtuGrAtnhvIcqGWrgZIXUEBG367Hvq5tYPYkVg","targetCollection":"upload-user-collection--2062244078","endpointUrl":"https://api.media.atlassian.com","clientId":"4dbcca69-73e5-464e-a9d0-a6a8270f90e6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2025-02-24T13:59:51.137377724Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[18],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Training Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"e0c1dd90-a552-41fd-9fb4-a65ff7cd8cbf"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"9964ca1a-e714-4df7-946d-3251ecf4cd61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"93ddb40f-1ccb-4622-9663-1be5bf92cf20"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"54e47495-1c7c-4f13-95f4-4714d928148d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"613aeb07-6db6-4a9c-ab53-11ea3d7a5da4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"5c7cccc2-0a89-4e59-9660-eae4f898e7ac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"8b5d57fb-955d-4f5b-aed7-144591f2ce98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"0e800832-308a-48c0-865f-f827888f254c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"90d2c6e5-e456-46d6-81c9-e40062625fbc"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"cd","label":"Training Location","description":"Where would you like training to take place?","validation":{"rq":true},"choices":[{"id":"1","label":"On-Site at your facility or facility adjacent","other":false},{"id":"2","label":"Remote online training","other":false},{"id":"3","label":"AAT3D Office","other":false}],"questionKey":""},"8":{"type":"no","label":"Attendees","description":"How many attendees do you anticipate participating","validation":{"rq":true,"wh":false},"choices":[],"defaultAnswer":{"text":"5"},"questionKey":""},"4":{"type":"tl","label":"Controller Type","description":"Ex: Fanuc, Siemens, Deva, Renishaw, Pantec","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Point of Contact for Coordinating Training","description":"Email address of Point of Contact if different than requestor","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"CAPPS Version Build","description":"Build Number located under Help--> About EX: 8.1.48.344","validation":{"rq":true,"mnc":10},"choices":[],"defaultAnswer":{"text":"x.x.xxx.xxx"},"questionKey":""},"6":{"type":"cd","label":"AAT3D Product","description":"Which AAT3D product do you require training on?","validation":{"rq":true},"choices":[{"id":"1","label":"CAPPS-NC","other":false},{"id":"2","label":"CAPPS-DMIS","other":false},{"id":"3","label":"Dataview","other":false},{"id":"4","label":"Project Manager","other":false}],"questionKey":""},"7":{"type":"cd","label":"Training Level Desired","description":"What level of training do you or your team need?","validation":{"rq":true},"choices":[{"id":"1","label":"Beginner","other":false},{"id":"2","label":"Intermediate","other":false},{"id":"3","label":"Advanced","other":false},{"id":"4","label":"Custom","other":false}],"questionKey":""},"3":{"type":"tl","label":"Regarding which Machine","description":"Please provide name of machine/equipment pertinent to request","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"e0c1dd90-a552-41fd-9fb4-a65ff7cd8cbf"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2025-02-24T13:59:51.137377724Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[18],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Training Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"e0c1dd90-a552-41fd-9fb4-a65ff7cd8cbf"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"9964ca1a-e714-4df7-946d-3251ecf4cd61"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"93ddb40f-1ccb-4622-9663-1be5bf92cf20"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"54e47495-1c7c-4f13-95f4-4714d928148d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"613aeb07-6db6-4a9c-ab53-11ea3d7a5da4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"5c7cccc2-0a89-4e59-9660-eae4f898e7ac"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"8b5d57fb-955d-4f5b-aed7-144591f2ce98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"0e800832-308a-48c0-865f-f827888f254c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"90d2c6e5-e456-46d6-81c9-e40062625fbc"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"cd","label":"Training Location","description":"Where would you like training to take place?","validation":{"rq":true},"choices":[{"id":"1","label":"On-Site at your facility or facility adjacent","other":false},{"id":"2","label":"Remote online training","other":false},{"id":"3","label":"AAT3D Office","other":false}],"questionKey":""},"8":{"type":"no","label":"Attendees","description":"How many attendees do you anticipate participating","validation":{"rq":true,"wh":false},"choices":[],"defaultAnswer":{"text":"5"},"questionKey":""},"4":{"type":"tl","label":"Controller Type","description":"Ex: Fanuc, Siemens, Deva, Renishaw, Pantec","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"tl","label":"Point of Contact for Coordinating Training","description":"Email address of Point of Contact if different than requestor","validation":{"rq":false},"choices":[],"questionKey":""},"5":{"type":"tl","label":"CAPPS Version Build","description":"Build Number located under Help--> About EX: 8.1.48.344","validation":{"rq":true,"mnc":10},"choices":[],"defaultAnswer":{"text":"x.x.xxx.xxx"},"questionKey":""},"6":{"type":"cd","label":"AAT3D Product","description":"Which AAT3D product do you require training on?","validation":{"rq":true},"choices":[{"id":"1","label":"CAPPS-NC","other":false},{"id":"2","label":"CAPPS-DMIS","other":false},{"id":"3","label":"Dataview","other":false},{"id":"4","label":"Project Manager","other":false}],"questionKey":""},"7":{"type":"cd","label":"Training Level Desired","description":"What level of training do you or your team need?","validation":{"rq":true},"choices":[{"id":"1","label":"Beginner","other":false},{"id":"2","label":"Intermediate","other":false},{"id":"3","label":"Advanced","other":false},{"id":"4","label":"Custom","other":false}],"questionKey":""},"3":{"type":"tl","label":"Regarding which Machine","description":"Please provide name of machine/equipment pertinent to request","validation":{"rq":false},"choices":[],"questionKey":""}}},"uuid":"e0c1dd90-a552-41fd-9fb4-a65ff7cd8cbf"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}